Online Student Orientation FAQs

 

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Are all incoming students required to complete online orientation?

Orientation is required for students admitted to the fall semester. Please note that you will not be able to register for classes until you participate in orientation. If you are admitted to the fall semester and are unable to participate in any of the June/July sessions, there is an August Orientation session and registration for that session opens in July.

Space is limited, so register early as sessions are filled on a first-come, first-served basis. Registration for each orientation session closes at 11:59 p.m. 10 days before the start of each session. You will need to go to the registration page to see which sessions still have space available.

If you are unable to participate in an orientation session, you must contact New Student Services at nss@austin.utexas.edu.

 

Orientation Schedule and Activities

 

What can I expect at orientation (schedule, check-in times, etc.)?

Programming for Freshman Online Orientation will be across three days, and Transfer Online Orientation programming will be across two days. The goal of orientation is to ensure incoming students are informed about academic and campus-wide resources, how to get involved on campus and other information to help you successfully transition to UT Austin. You will receive academic advising and complete course registration during your scheduled online orientation session. 

*For a more detailed and up-to-date schedule, download the UT Orientation app available in the App Store and Google Play Store at guidebook.com/app/UTOrientation - available 10 days prior to start of each session.

When is Freshman Online Orientation?

For Freshman Online Orientation, different sessions are offered depending on your college or school. Find your college/school in the Orientation Dates section of our website to see which orientation sessions you can participate in. If you cannot participate in a June/July session, an August session is offered before classes begin. See dates here: orientation.utexas.edu/freshman/orientation-dates

When is Transfer Online Orientation?

For Transfer Online Orientation, different sessions are offered depending on your college or school. Find your college/school in the Orientation Dates section of our website to see which orientation sessions you can participate in. If you cannot participate in a June/July session, an August session will be offered before classes begin. See dates here: orientation.utexas.edu/transfer/orientation-dates

Will I still be able to meet with my college/school and academic advisor and register for my classes during online orientation?

During your orientation session, you will participate in college meetings and meet with your academic advisor via video conferencing prior to course registration (last day of session).

What digital platform will be used for the orientation program?

The platform Canvas will be used for online orientation and will include modules as well as the virtual orientation schedule. Virtual orientation will take place during student’s registered orientation date and will be presented in a variety of formats: live, video conferencing (via Zoom) or pre-recorded. Students log in to Canvas using their UT EIDs and Duo authentication.

Students will use Canvas throughout their time at UT Austin for classroom instruction and support.

Is there an orientation program for parents and families?

Family Orientation is facilitated by Texas Parents. You can find more information about Online Family Orientation at parents.utexas.edu/FamilyOrientation or by contacting Texas Parents at FamilyOrientation@austin.utexas.edu.

What if I miss a required program at orientation? Will I still be able to register for classes?

There are required programs throughout the duration of your orientation session that you must participate in, and if you miss them you may not be able to register for classes. However, if you miss a required program, please contact New Student Services at nss@austin.utexas.edu or (512) 471-3304 immediately for further instructions.

Do I have to pay my tuition during my orientation session?

No, if you’re attending a June/July session, payment will be due in August. If you’re participating in the August Orientation, payment will be due at the end of August. The academic calendar lists tuition payment deadlines.

Can I change my major during my orientation session?

If you are concerned about your major choice, you will have time to discuss it with your advisor during your virtual advising appointment.

If orientation is online, will I have the opportunity to meet other new students?

Students participating in orientation will be able to connect with other students during their sessions through fun virtual icebreakers and chats, and they will receive information for campus clubs and organizations they can join. They will also be interacting with our orientation advisors (OAs) who are also UT Austin students. OAs receive training with schools/colleges to assist students with the class registration process during orientation.

 

Orientation Registration and Sessions

 

How do I register for online orientation if I have not already registered for an in-person session?

To register for orientation, you must be an admitted student and have paid your enrollment deposit. You can register here. You can check your orientation registration status at any time on the registration status page. Your registration status will also appear on MyStatus.

Will I need to register for online orientation if I have already registered for an on-campus orientation?

If you have previously registered for an orientation session, you will not need to re-register; your session is secure and will be conducted online for the same scheduled dates that you selected. You can check your orientation registration status at any time on the registration status page. Your registration status will also appear on MyStatus.

What if I can’t attend any of the orientation sessions or my college says full for June/July?

If you are admitted to the fall semester and are unable to participate in any of the June/July sessions, there is an August Orientation session. Registration for August Orientation opens in July, and students who did not participate in a June or July session will be sent an email with August Orientation registration information. 

All orientation sessions will continue to provide robust programming for incoming students, including August Orientation. All colleges will be participating in the August Orientation sessions. You will be able to interact with your college, academic advisor, and register for classes during August Orientation, consistent with June/July sessions.

If you are unable to participate in an orientation session, you must contact New Student Services and we will assist you. Please note that you will not be able to register for classes until you participate in an orientation session.

Do I have to pay my enrollment deposit before I register for orientation?

Yes. Before registering for an orientation, you will need to pay your enrollment deposit and be admitted into a specific college.

Can I switch orientation sessions?

If you need to change your session, do so at least 10 calendar days before the session you’re registered for by visiting the online registration page. You will only be able to switch to a session that has space remaining.

Do not attempt to coordinate with another student to switch orientation sessions, even if you are both in the same college. There are several factors that determine how many spaces are available in each session and who can fill those spaces. 

Can I get on a waitlist for a session?

No, sessions do not have waitlists. If the session you wish to participate in is full, you should register for a different session. You can continue to check the system to see if a space opens up in your desired session, but New Student Services cannot place you in a session that is full; sessions must maintain caps in order to ensure that all students have quality time allotted during college and advising meetings in preparing to successfully register for your classes.

What if I miss or do not complete my orientation session?

If you miss your orientation session, you will not be able to register for classes at your designated access time. You will need to contact New Student Services to make arrangements and discuss the steps you need have to take to be able to register.

If you register for a June/July session and fail to participate in it, you will need to go back into the registration system and register for August Orientation. Your payment for the June/July session will transfer to the August Session but will not be refunded. If you miss your June/July session and do not register for August Orientation, you will not be able to register for classes at your designated access time.

I haven’t received an email about my orientation session. What should I do?

You will receive a confirmation email when you register and pay for a session. Please check your spam folder if you believe you haven't received an email. If it’s not in your spam, add nss@austin.utexas.edu as a contact and then email us.

How do I register for orientation if I’m an international student (non U.S. citizen, non-permanent resident)?

If you are not a U.S. citizen or permanent resident upon admission to UT Austin, you are classified as an international student. In addition to orientation, all international students are required to complete the check-in process with Texas Global before they can register for classes. International students must also satisfy additional immunization requirements. Learn more about requirements for international students.

Find out more information about registration, click here

I’m a Path to Admission through Co-Enrollment (PACE) student. Which orientation session should I attend?

If you are a PACE student who is starting in the fall semester, you should sign up for one of the first four Freshman Orientation sessions. View orientation dates.

Which orientation program should students in the Coordinated Admission Program (CAP) attend?

All students in the CAP program should sign up for a June/July session of Transfer Online Orientation. If you cannot attend a June/July session, you should attend August Orientation.

 

Payment

 

What is the cost for the online orientation?

Orientation fees are determined by many different factors and the reduced cost returns expenses beyond housing and meals. Orientation sessions will continue to provide robust programming over three days (freshman sessions) and two days (transfer sessions) for incoming students. The fee for the new orientation format includes, but is not limited to: operational costs, hardware, software and personnel to support online learning, student personnel, Longhorn Welcome, and swag distributed to students (note: includes your new student t-shirt and bag; these items will be distributed at a later date).

When will I receive a partial refund if I already signed up and paid for an in-person orientation session?

The fee for online Freshman Online Orientation is $150 and online Transfer Online Orientation is $65. Students who have previously paid for an in-person orientation session (registered for orientation prior to April 8) will be refunded the amount difference of what they previously paid. A refund for the differing amount is already being processed on your behalf, and you will receive a refund check in the mail within two to four weeks. If your orientation fee was deferred, the deferred balance will be adjusted in "What I Owe." The payment due date will remain in August 26, 2020.

When do I pay for my session?

You must pay for your session when you register via What I Owe. You will not be placed in a session or receive a confirmation email until you have paid. 

Can I defer my orientation payment?

The orientation charge may be automatically deferred for students who qualify based on financial need. If you receive a financial aid award, your payment will be deducted from your fall award. If not, or if your award does not have sufficient funds, you will have until the first day of classes to complete the payment.

While orientation fees may be deferred to a later date, the costs are not waived.

Can I get a refund if I cancel my orientation session?

If you are unable to attend your scheduled session, you must cancel at least 10 days in advance to receive a refund (at least six days for Spring and Summer School Orientation).

You will receive a refund check in the mail within two to four weeks of cancellation. If you do not cancel within the required time period, you will not receive a refund.

If you registered to attend June or July orientation and fail to attend (no show), the fees are non-refundable and can only be transferred to an August session. 

*You must register to attend August Orientation if you do not attend orientation in June or July. There will be no refunds issued for August Orientation.

How will I receive a refund if I paid for Family Orientation?​

Texas Parents will be issuing full refunds to all families who registered for on-campus orientation. Please go here for more details.

How will I receive a refund if I pre-paid for parking for my orientation session?

If you pre-purchased parking online through Parking and Transportation's Parkmobile, you will be refunded in 7-10 business days.

What is happening with Experiential Orientation?

Experiential Orientation is canceled. For students who paid for an Experiential Orientation session, a refund is already being processed on your behalf, and you will receive a refund check in the mail within two to four weeks. If your fee was deferred, the deferred balance will be adjusted to $0 in What I Owe.

How do I request accommodations for the online orientation and video modules?

If you have a disability and need accommodations for online orientation, you can find information about how to request accommodations at orientation.utexas.edu/students-with-disabilities.

 

Preparing for Orientation

 

How do I complete my orientation session?

Please watch this instructional video which will walk you through how to complete online orientation.

Do I need to watch the pre-orientation videos?

Yes, students admitted to the fall semester are required to view a series of pre-orientation videos. You will receive an email in May when the pre-orientation videos are available. Refer to your MyStatus checklist to see which videos you need to watch.

What equipment will I need in order to complete my required online orientation program?

You will need a computer, webcam, headphones or quiet place and a reliable internet connection. You will receive more information about how to access online orientation in May. If you have questions about technology requirements, please contact nss@austin.utexas.edu.

What do I do about vaccination requirements?

Even though orientation sessions will be conducted online, you must still satisfy all medical clearance requirements as if orientation was occurring on campus. Before you can register for classes at your assigned time during your orientation session, you must provide proof of immunity to measles. If you will be under age 22 on 8/26/20, you must also provide documentation of a meningococcal (bacterial meningitis) vaccine administered on or after 8/26/15 before you can register for classes. Visit Healthyhorns to learn more about requirements, exclusions and exemptions, documentation submission and more—and be sure to submit your documentation to University Health Services (UHS) no later than two weeks prior to your orientation session. You will still be able to register for an orientation session even if you have not submitted your immunization documentation yet.

International students, please visit this page for immunization requirements: https://www.healthyhorns.utexas.edu/internationalstudents.html

Do I still need to submit immunization documentation (and TB test documentation for international students) to University Health Services to satisfy medical clearance requirements before I can register for classes during my assigned registration time?

Yes. You must comply with all applicable immunization requirements (and TB test requirements for entering international students) before you can register during your assigned time, even though orientation sessions will be conducted online. Go to University Health Services’ website to find medical clearance requirements that apply to you, acceptable documentation and how to submit it. If you have questions, call 512-475-8301 and press 2 or email imm@uhs.utexas.edu. Include your EID and the word “Question” in the subject line.

I’m having trouble getting my immunization records. What can I do?

If you are unable to get records from the facility where your immunizations were administered, contact your high school or former college. While your high school may be “closed,” they are answering phones, accepting emails or taking voice messages and returning calls. Contact the principal’s office (or administration) if you are unable to contact the school nurse’s office. You might need to complete a records release form and/or your records might have to be mailed to you, so start the process as soon as possible. If you still cannot get your records, wait until it is closer to your scheduled registration period to see whether you can get the records at a later time. If you’ve not resolved this issue two weeks before your scheduled registration time, call 512-475-8301 and press 2 or email imm@uhs.utexas.edu.to explain your situation. In the subject line include your EID, the words “Record Concern” and the date of the first day of your orientation session using this format – 6/08.

I’m having trouble obtaining a required vaccine. What can I do? 

To comply with social distancing recommendations and stay-at-home orders, many clinics and pharmacies are delaying non-essential services, including administering immunizations, until the threat of COVID-19 lessens. We don’t know when this will change, but we recommend that you wait until it is closer to your scheduled registration period to see if you are able to get the required vaccine(s) later. If you’ve not resolved this issue two weeks before your scheduled registration time, call 512-475-8301 and press 2 or email imm@uhs.utexas.eduto explain your situation. In the subject line include your EID, the words “Record Concern” and the date of the first day of your orientation session using this format – 6/08.

How do I submit my transcript?

You should submit your final, official high school transcript as soon as possible after your graduation.
If you attend a Texas public school, ask your school counselor to submit your final transcript electronically through Texas Records Exchange (TREx) which is a system managed by the Texas Education Agency and available to all public high schools in Texas. Another option is to have your school counselor submit your transcript electronically through Parchment (a partner of Naviance to some schools). Otherwise, an original, official document must be mailed to the Office of Admissions:
The University of Texas at Austin
Office of Admissions
P.O. Box 8058
Austin, TX 78713-8058

Do I need to have my test scores (Advanced Placement, International Baccalaureate, etc.) with me at my academic advising appointment?

You should have any test scores sent to Testing Services, but it's also helpful to gather all test scores and have them with you for your virtual advising appointment at orientation. If you don't have all your scores, it's not a problem. Your advisor can still work with you to plan out your course selections even if some of your scores are still pending.

How do I set up my email address?

Visit the ITS website for instructions on how to set up your UT Austin email address.

 

Testing

 

What placement tests are given during orientation?

Students taking Calculus I in the fall will need to take a math assessment prior to attending orientation.

If you are unable to complete the assessment prior to orientation, please contact for a waiver: readiness@cns.utexas.edu.

For more information on who is required to take the math assessment and other testing requirements, please visit testingservices.utexas.edu/ut-exam-m-305g-pre-calculus-credit. Students with credit-eligible Advanced Placement (AP), CLEP, SAT Subject Test, or International Baccalaureate (IB) test score may find they have already earned coursework credit at UT Austin by taking exams.

Foreign language placement tests will not be offered during orientation. Student Testing Services will be offering these tests prior to the fall semester with dates to be determined. To learn more about placement tests, visit the Student Testing Services website.

What is the ALEKS Chemistry assessment and how do I purchase it?

There is an ALEKS Chemistry assessment for students who are planning to take Chemistry 301. The College of Natural Sciences offers additional information about ALEKS Chemistry.

Do I need to take the Texas Success Initiative (TSI) assessment?

You can check your TSI status on your Registration Information Sheet (RIS). If you are exempt it will say "Exempt" or "Complete" on your RIS and there is no further action needed from you. If not, you will need to provide documentation of your exemption or present passing scores from the TSI Assessment before you can register for courses. For more information, email the TSI Office at tsi@austin.utexas.edu.

 

Class Registration

 

Will I still be able to get the classes I want if I attend a later orientation session?

In some classes, seats will be reserved so that students in each orientation session have a chance to register for those classes. No matter which session you participate in, there will be classes you can register for that will fulfill your core requirements and keep you on track for graduation. You should expect to be flexible with class days and times. Being open about professors will also help you maximize your options for courses.

When do I register for classes?

For freshman and transfer students participating in a June/July session, you will register for classes on the last day of orientation and you will have access to the registration system until midnight that day. You won't be able to make changes to your schedule until the add/drop period in August. Students who attend August Orientation will register for classes on Aug. 21, 2020. Following this registration period, you will not be able to make changes to your schedule until the add/drop period in August.

You can check your Registration Information Sheet to view your access times.

After I have attended an orientation session, if necessary, when can I make changes to my class schedule?

You can make changes to your schedule during the official add/drop period. You can check your Registration Information Sheet to see when you can add and drop classes.

What do I do if I have a registration bar?

Any bars you have will be listed on your Registration Information Sheet.

  • If you have an advising bar, that will be cleared during orientation once you meet with your academic advisor.

  • If you have a health bar, that will be cleared once you have submitted your immunization documentation.

  • If you have an international bar, that will be cleared once you have attended your International Briefing and Check-In session.

  • If you have a high school transcript bar, it will not prevent you from registering for classes.

  • If you have a financial bar, in most cases, financial bars may be paid in cash or by check at the cashier's office in Main Building room 8, or cleared online at the What I Owe page.

  • If you have a non-financial bar, you must resolve a nonfinancial bar with the administrative office that imposed it.

 

Other Information

 

How do I upgrade my UT EID or get a student ID?

Obtaining a student ID card or upgrading your UT EID are done through the UT ID Center. Due to COVID-19, the ID Center has revised their processes. If you are a freshman, transfer, international, or graduate student admitted by May 15 (including students under 18), your EID will be automatically upgraded on May 16. If your admission is completed between May 16 and June 2, your EID will be upgraded the day after it is recorded. All automatic upgrades will be valid through Sept. 26, 2020.

This will not impact your ability to register for classes during orientation.

Students may obtain their ID card when the campus resumes normal onsite operations. For information regarding EID upgrades after Sept. 26, 2020 or student ID information, please visit: https://sites.utexas.edu/css/idcenter/.